Shipping policy
To ensure a delightful shopping experience, we have outlined our shipping policy below.
Delivery Options:
-
Standard Delivery:
- Processing Time: 2-3 business days
- Estimated Delivery Time: 3-5 business days
Collection Option:
- Collection Point: Unit 3 Kingsfield Cl, Northampton NN5 7QN
Please note that the processing time is the duration it takes for us to prepare and dispatch your order. Once your order has been processed, the estimated delivery time comes into effect. Please be aware that these times may vary during peak seasons or promotional periods.
Collection Information:
If you prefer to collect your order in person, you can select the collection option during checkout. Our collection point is conveniently located at Unit 3 Kingsfield Cl, Northampton NN5 7QN. Once your order is ready for collection, you will receive a notification via email.
Important Notes:
- Orders placed on weekends or public holidays will be processed on the next business day.
- In the case of unforeseen circumstances such as natural disasters, strikes, or other events beyond our control, shipping times may be affected. We will do our best to keep you informed in such situations.
Tracking:
For shipped orders, a tracking number will be provided once your order has been dispatched. You can use this tracking number to monitor the progress of your delivery.
International Shipping:
At the moment, we only offer shipping within the UK. We apologize for any inconvenience this may cause to our international customers.
Contact Us:
If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer service team atinfo@goshenscent.com.